Impressive for a Robot: Home Care Chatbots Among AI Tools Being Embraced by the Australian Healthcare Sector

A senior citizen came to anticipate receiving Aida's regular call at 10am.

A routine morning call from an AI voice bot wasn't initially included in the service Rolls expected when she enrolled for the home care however when she was invited to be part of the pilot program several months back, the elderly lady agreed because she wished to contribute. Although, to be honest, her hopes weren't high.

Nevertheless, when the call came through, she says: “I was amazed by how responsive she was. It was impressive for a robot.”

“She’d always ask ‘how you are today?’ and that gives you an opportunity if you’re feeling sick to say you felt sick, or I might reply ‘I'm well, thanks’.”

“The AI would then pose questions – ‘have you had a chance to step outside today?’”

The virtual assistant would also ask what Rolls had planned for the day and “she would respond to that properly.”

“When I mentioned I’m going shopping, she’d say nice shopping or food shopping? I found it entertaining.”

AI Reducing the Workload on Medical Professionals

The trial, which has recently concluded its initial stage, is one of the ways in which advances in AI technology are being integrated in the medical field.

Health tech firm Healthily approached the care organization regarding the trial to utilize its advanced AI system to offer companionship, as well as an opportunity for elderly recipients to log any health issues or issues for a caregiver to follow up.

A senior director, head of the home care division, says the AI check-in under evaluation does not replace any in-person visits.

“Clients still receive a weekly face to face meeting, but between these meetings … the [AI] system allows a routine call, which can then flag any possible issues to care staff or a family members,” the director says.

The managing director, the CEO of Healthily, says there have been no any adverse incidents noted from the St Vincent’s trial.

Healthily uses open AI “with very clear guardrails and prompts” to ensure the conversation is secure and procedures are in place to address critical medical problems quickly, Campbell says. As an instance, if a patient is reporting heart symptoms, it would be flagged to the medical staff and the conversation ended so the person could call emergency services.

Campbell believes artificial intelligence has an significant part amid significant workforce challenges across the medical industry.

“The benefit securely, using such systems, is lessen the administrative load on the staff so trained clinicians can focus on performing the duties that they specialize in,” she says.

Artificial Intelligence Long Established as You Might Think

An expert, the co-founder of the Australian Alliance for Artificial Intelligence in Healthcare, explains older forms of AI have been a common feature of healthcare for a considerable period, frequently in “back office services” such as analyzing medical images, ECGs and pathology test results.

“Software that performs a task that requires judgment in some way is AI, irrespective of how it accomplishes it,” states the professor, who is also the director of the health informatics center at a leading university.

“If you go the radiology unit, radiology department or pathology lab, you will find programs in machines doing just that.”

In recent years, newer forms of artificial intelligence called “deep learning” – a neural network method that allows algorithms to learn from extensive datasets – have been used to read medical imaging and improve diagnosis, the expert notes.

Recently, a screening service became the nation's first population-based screening program to introduce AI analysis tools to assist radiologists in reviewing a select range of mammography images.

They are specialized tools that still require a qualified physician to evaluate the diagnosis they might suggest, and the responsibility for a medical decision rests with the medical practitioner, the professor says.

AI’s Role in Early Disease Detection

A research center in the city has been collaborating with scientists from a UK university who pioneered AI methods to identify neurological lesions known as specific brain malformations from MRI images.

These lesions trigger epileptic episodes that crequently are resistant with drugs, meaning surgery to remove them becomes the sole option. However, the procedure can proceed if the surgeons can locate the abnormal tissue.

A study published this week in the journal Epilepsia, a group from the institute, led by specialist Emma Macdonald-Laurs, demonstrated their “AI epilepsy detective” could identify the abnormalities in nearly all of instances from advanced imaging in a subtype of the lesions that have traditionally been missed in the majority of cases (60%).

The system was developed using the scans of a group of individuals and then evaluated with 17 children and 12 adults. Of the 17 children, twelve underwent operations and eleven became free of seizures.

This technology employs neural network classifiers similar to the mammography analysis – highlighting regions of abnormality, which are subsequently reviewed by specialists “speeding up the process to get to the answers,” the researcher explains.

She emphasises the researchers are still in the “early phases” of the work, with a additional research necessary to get the technology toward clinical implementation.

A leading neurologist, a neurologist who was independent from the research, says modern imaging now produce such huge amounts of high-resolution data that it is challenging for a person to go through it accurately. So for doctors the challenge of locating these abnormalities was like “searching for a needle in a haystack.”

“It’s a great demonstration of how AI can assist doctors in making quicker, more accurate diagnoses, and has the potential to enhance surgical access and results for children with otherwise intractable epilepsy,” the professor comments.

Illness Identification in the Future

A public health expert, the deputy head of the European Public Health Association’s AI health division, says deep neural networks are additionally used to monitor and predict disease outbreaks.

The expert, who presented last month at the Public Health of Australia’s conference in Wollongong, cited Blue Dot, a company set up by infectious disease specialists and which was one of the first organisations to detect the coronavirus pandemic.

Generative AI is a further subset of deep learning, in which the system can produce original material using existing information. Such applications in healthcare encompass tools such as the virtual assistant as well as the automated note-takers doctors and allied health professionals are adopting more.

A GP representative, the head of the national GP body, says family doctors have been embracing digital assistants, which captures the consultation and converts it to a medical summary that can be included in the health file.

The president states the primary advantage of the scribes is that it improves the quality of the interaction between the physician and individual.

Dr Danielle McMullen, the chair of the Australian Medical Association, agrees that scribes are assisting doctors optimise their time and says AI also has the potential to prevent duplication of tests and imaging for their clients, if the {promised digitisation|planned digitalization

Richard Kerr
Richard Kerr

An interior designer passionate about creating functional and stylish work environments through ergonomic furniture.